What is Covered by the Freight Company?

What is Covered by the Freight Company?

by | Aug 26, 2020 | Logistics / Shipping, Marine Cargo Insurance, Supply Chain Security

When shipments are lost or damaged in transit, shippers will need to know what to expect from their freight company, or carrier, when filing a claim.

Lost or damaged shipments will not be fully covered by the freight company. Freight companies are limited in their liabilities towards shippers, so shippers should consider purchasing cargo insurance if they want to have full protection against lost or damaged shipments.

If a shipper does not have cargo insurance and solely depends on carrier liability to recoup their losses, their claims process will look something similar to the example explained below.

Example of What is Covered by the Freight Company

The following is a numerical example of what is covered by freight companies when goods are lost or damaged in transit. This computation takes into account all expenses resulting from loss or delay of goods.

Loss Experienced by Shipper Amount
Claimed Amount
Missing Merchandise US$1377.00
Original Freight Cost US$ 197.75
Restock Fee US$ 536.49
Difference Between Expedited Freight Cost and Standard Ground US$ 267.60
Total Claimed Amount US$ 2,378.84


In this particular example, the company had to expedite a new shipment of their product to a customer to meet a commitment they made to meet their customer’s timeline. Therefore, they experienced additional loss due to a restocking fee and expedited shipping to meet their customer’s timeline. This loss was accompanied by the cost of their missing merchandise, as well as the original freight cost.

Amount of Loss Covered By Freight Company Amount
Claim Payment
Limited Liability Per Pound US$ 0.10
Weight Claimed 150 Pounds
Total Liability Claim US$ 15
Original Freight Charges for Lost Shipment (Freight Company is Liable For) US$ 128.54
Total Claim Payment US$ 143.54


When a shipment is lost or damaged, the carrier or freight company is limited in their liability to the client. Carrier liability cannot exceed the limited liability per pound or maximum liability per occurrence. For this particular example, the product being shipped had a limited liability per pound of $0.10 and a maximum liability per occurrence of $10,000. Maximum liability per occurrence limits the payout that can be claimed by a shipper per occurrence of loss. For example, suppose a shipper is claiming $12,000 of loss to their carrier for a commodity with a maximum liability per occurrence of $10,000. In that case, they will undoubtedly suffer a loss of $2,000 no matter what.

Loss Suffered by Shipper Amount
Difference Between Claim Payment and Actual Loss
Total Claimed Amount US$ 2,378.84
Total Claim Payment US$ 143.54
Difference Between Claim Amount and Payment Received (Loss) US$ (2,235.30)


After a reimbursement check from the freight company was sent to this shipper, they still experienced a loss of $2,235.30. Their claim amount was far from being met by their carrier, who only covered 6% of the shipper’s loss. Losses have been more substantial in many cases of lost or damaged shipments only covered by carrier liability. For this reason, it is smart for shippers to purchase a marine cargo insurance policy to protect their shipments and minimize their losses.

Download a complete guide on Marine Cargo Insurance from Trade Risk Guaranty.

Follow Us On Social Media


Talk to the experts at TRG about how you can protect your worldwide & domestic shipments.

Who Will We Be Contacting?

Explore Other Topics


You May Also Like…

Who Pays for Cargo Insurance?

Who Pays for Cargo Insurance?

The process of shipping goods into the United States includes a lot of grey area in who is responsible for what, so...